Manage or end a DPO service
Cancel a purchase you haven't paid for, mark a one-time service completed, or end a monthly service at the end of its paid period.
How a DPO service ends depends on how it's paid: a one-time service ends when you mark it completed, and a monthly one when its subscription ends. Only an admin can do either.
Cancel a purchase you haven't paid for
- Open the service from Your services on More › Data Protection Officer.
- Select Cancel Purchase, then Cancel purchase in Cancel this purchase.
Nothing has been charged. Every service in the purchase goes back to the DPO's profile, where you can choose again, and any open payment form stops working. The cancellation is recorded in your audit log. Once you've submitted the payment, the purchase can't be cancelled here.
Mark a one-time service completed
Once the DPO has delivered the work, open the service and select Mark as Completed in its Service Summary, then Mark as completed in Mark this service completed. The service then reads Ended. Its conversation stays readable but closes to new messages, and the DPO's access to your workspace through this service ends.
Can't be undone. To have the DPO do more, buy the service again from their profile.
Unless the DPO declines it, a one-time service ends only this way, and only once it's been paid for. Our team can also mark it completed.
End a monthly service
- Go to Settings › Subscriptions and find the service's row.
- Open its menu and select End at period end, then End at period end in End this subscription.
Stripe stops billing after the period you've already paid for, so nothing is refunded and nothing more is charged. The service keeps running until then, and its page shows the day under Service Ends. When the period runs out, the service ends: its conversation becomes read-only and the DPO's access through it closes. Until then, Keep it renewing in the same menu takes the cancellation back. See Cancel a subscription.
A monthly service can't be marked completed.
If a monthly payment fails
While Stripe retries the card, the service keeps running. If the subscription falls out of good standing, the service's page reads Messaging is paused while billing needs attention., and the DPO's access through the service closes until the payment goes through. See failed payments.
Invoices and buying again
- Your first payment and each monthly renewal are invoiced in Settings › Billing. See Manage billing.
- Once a service has ended, however it ended, you can buy it again from the DPO's profile. You can't hold the same service twice at once.